Guides & Forms
These guides and forms have everything you need to understand and maintain your iPayment, Inc. merchant account. If you are unable to locate the information you’re looking for, please don’t hesitate to contact us.
Guides
Merchant Services Program Guide
As part of your Merchant Processing Agreement, this form contains important and detailed information about operating procedures.
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Voice Authorization Guide
This guide offers step-by-step instructions when calling for voice authorization on a card transaction.
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E-Commerce Risk Management Guide
This guide is designed to reduce your exposure to fraudulent activity and offer guidance as to what recourse you have regarding disputes from genuine customers.
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CISP Visa Disclosure Form
This guide is outlines what you need to know to be in compliance with the security requirements of Visa® and MasterCard®.
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CISP Compliant List of Services Providers
This guide is a list of compliant service providers.
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PABP Compliant List of Software
This guide is a list of PABP Validated Payment Applications.
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Forms
Address Change Form
Use this form to update your address and contact information and fax it to (800) 513-4313.
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Business Change Form
If the name of your business has changed, fill in this form and fax it to (818) 540-6808.
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Card Type Addition/Change Form
Use this form to add or change a credit or debit card for processing and fax it to (800) 513-4313.
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Processing Limit Change Request Form
Fill in this form to request a change to your processing limit and fax to (818) 540-6808.
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DDA Change Form
Use this form to change your bank account number for ACH debits/credits and fax it, along with a void check to (800) 513-4313.
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Email us
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